{"text":[[{"start":8.78,"text":"Microsoft is racing to restore its services after a global outage disrupted businesses and government agencies, leaving users unable to access workplace software in one of the company’s most significant technology failures in years."}],[{"start":21.52,"text":"The disruption, which began on Thursday and continued into Friday, left users unable to send or receive emails through Outlook. It also affected Microsoft Teams, its Copilot AI assistant and other Microsoft 365 services."}],[{"start":37.1,"text":"Charles Lamanna, Microsoft’s executive vice-president of Copilot, Agents and Platform, said on X that there was no indication that the incident was due to “malicious or cyber activity”."}],[{"start":49.2,"text":"As the disruption spread across the globe, businesses that rely on Microsoft’s technology reported that they were unable to carry out day-to-day operations and could not use critical communication tools."}],[{"start":60.16,"text":"Richemont, the Swiss luxury group that owns brands including Cartier and Chloé, was forced to delay its half-year results on Friday, while US electric-truck maker Workhorse Group postponed its quarterly results on Thursday."}],[{"start":73.42,"text":"OpenAI and Anthropic both also reported “errors” affecting Microsoft 365 connectors."}],[{"start":79.7,"text":"Microsoft said on X on Friday that it was “seeing positive results for service stability and increased capacity” as it continued to battle to fix the problem more than 12 hours after it began."}],[{"start":90.34,"text":"Government agencies in the US, Australia and Japan were hit, with Australian police and intelligence services among those affected."}],[{"start":98.5,"text":"Singapore authorities said the disruption affected some of its state systems, but added that emergency services were “fully operational”. Workers coming back from an extended Diwali holiday break in India also complained on social media about the Microsoft outage."}],[{"start":114,"text":"In Japan, the government and many major companies were affected by the outages. Deputy chief cabinet secretary Masanao Ozaki warned that the shared government IT infrastructure, which relies on Microsoft, was experiencing disruptions."}],[{"start":127.98,"text":"Several Japanese companies told the FT that their emails could be delayed due to issues with Microsoft Outlook. Logistics group Sagawa Express had to suspend same-day reservations for its luggage storage services at train stations and airports nationwide."}],[{"start":143.4,"text":"Local media reported that some banks and securities businesses were resorting to fax machines to confirm transactions."}],[{"start":152.72,"text":""}]],"url":"https://audio.ftcn.net.cn/album/a_1794559799_1741.mp3"}